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Senior Dynamics 365 CRM Project Manager
Not specifiedFull-timeProject Management
Lead complex Dynamics 365 CRM projects from requirements gathering and solution design through implementation, go-live, and customer delivery. The role combines end-to-end project ownership with professional leadership across the CRM domain.
Responsibilities
- Own Dynamics 365 CRM projects from requirements gathering and solution design through implementation and go-live.
- Provide professional leadership across the CRM domain and address complex business and technical requirements.
- Work with customers to understand needs, manage expectations, and drive project processes.
- Translate business requirements into Dynamics 365 solutions and write functional and technical specifications.
- Build project plans and Gantt charts, set milestones, and manage timelines.
- Prioritize tasks and manage the project backlog.
- Coordinate development, implementation, integration, and QA teams.
- Track progress and manage dependencies, blockers, and risks.
- Take ownership of project deliverables and customer delivery.
Requirements
- Significant experience managing complex projects in a Microsoft Dynamics 365 CRM environment.
- Several years of experience in CRM solution analysis, implementation, and delivery.
- Experience building project plans, Gantt charts, milestones, and timelines.
- In-depth knowledge of Dynamics 365 capabilities, modules, and business processes.
- Experience working directly with customers and leading complex business and technology processes.
- Strong technical understanding of development processes, integrations, and information systems.
- Experience writing functional and technical specifications.
- Experience leading development and implementation teams and managing backlogs in an Agile environment.
- Ability to work independently, stay organized, and manage details.
- Strong interpersonal and communication skills.