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Soft Services Manager
Not specifiedFull-timeFacilities ManagementReal Estate
Oversee soft services at a complex industrial site, maintaining service quality, contractor performance, safety compliance, and customer satisfaction.
Responsibilities
- Manage cleaning in common areas and cleanrooms, reception, landscaping, pest control, and waste services.
- Ensure services meet contractual requirements, site procedures, and operational standards; conduct inspections and audits.
- Manage team scheduling, coverage, onboarding, training, and performance, and coordinate the emergency response on-call team.
- Oversee service providers and contractors, monitor performance, and address issues.
- Manage inventory and consumables, including cleanroom supplies, orders, and deliveries.
- Track service requests and complaints in the Corrigo work-order system through resolution and closure.
- Monitor KPIs and SLAs, implement corrective actions, and maintain operational procedures and work instructions.
- Ensure compliance with site safety requirements and applicable regulations; coordinate with site management, clients, and internal stakeholders.
- Manage operational budgets, purchase orders, invoices, and expenditures.
- Coordinate office moves and support customer events and site activities.
Requirements
- Experience managing soft services or operations in a multi-service site environment.
- Experience managing employees, vendors, and contractors.
- Strong planning, prioritization, budget control, and analytical skills.
- Strong customer service and interpersonal skills, with the ability to work across multiple teams.
- Proficiency in Microsoft Office, particularly Excel, and experience with service management or work-order systems.
- Fluent Hebrew and working-level English.
Nice to have
- Experience in an industrial environment and cleanroom operations.