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Technical Support Engineer
On-siteFull-timeCustomer SupportLogistics
Provide frontline technical support to enterprise customers using a fleet mobility platform. Diagnose complex issues, assist with integrations, and collaborate with product and engineering teams. This is a full-time, shift-based role that includes weekend work.
Responsibilities
- Act as the frontline technical problem-solver for enterprise customers
- Diagnose and resolve complex product issues using advanced troubleshooting techniques
- Learn and maintain expertise across the product ecosystem
- Investigate critical bugs and escalate urgent customer issues to product and engineering teams
- Participate in customer meetings and support product integrations
- Analyze customer use cases and pain points to inform product improvements
- Provide guidance on product configuration and performance optimization
Requirements
- At least 3 years of experience in technical support engineering or a similar technical role
- Strong customer-facing communication skills
- Experience with JSON, SQL, APIs, and webhooks
- Experience with log analysis and error debugging
- Strong technical aptitude and willingness to learn new technologies and methodologies
- Ability to multitask and prioritize urgent issues effectively
- Excellent spoken and written English
Nice to have
- Familiarity with GCP, Jira, Intercom, and Notion
- Experience with web technologies and scripting languages