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Technical Customer Support Specialist
Not specifiedNot specifiedCustomer SupportFinTechEnterprise Software
A fintech company is seeking an experienced Technical Customer Support Specialist to support business customers using its financial software platform. The role combines technical troubleshooting, customer service, business-process understanding, and collaboration with internal teams.
Responsibilities
- Provide ongoing technical support and service to business customers using the platform.
- Troubleshoot issues and provide professional responses to technical and business questions.
- Use AI tools to improve support processes, draft responses, analyze issues, and develop solutions.
- Work with product, development, and service teams to improve the customer experience.
- Identify customer needs and recommend suitable solutions within the platform.
Requirements
- Previous experience in technical support or technical customer service.
- Proven hands-on experience using AI tools such as Claude or ChatGPT.
- Strong technical orientation and ability to work with information systems.
- Good English communication skills across reading, writing, and speaking.
- Strong organization, accuracy, and ability to manage multiple tasks.
- Strong interpersonal and customer-service skills.
Nice to have
- Experience with ERP systems.
- Experience with financial SaaS systems.