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Mid-Level Support Engineer

iTalent - Hire Smarter·Israel·en
On-siteFull-timeCustomer SupportSemiconductor Manufacturing

Provide application and post-sale support for optical scanning systems used at customer sites. The role connects customer needs with R&D, manufacturing, and global technical teams, and includes occasional international travel.

Responsibilities

  • Communicate customer requirements to R&D from specification through final release.
  • Define product properties, usability improvements, GUI changes, and new features through release.
  • Analyze system application issues and provide ongoing customer support and training.
  • Provide post-sale application support for optical scanning systems installed at customer sites.
  • Support global technical teams and new and existing systems abroad.
  • Write English-language support and training documentation.
  • Coordinate with R&D and manufacturing teams.

Requirements

  • BSc or practical engineering qualification in Mechanical, Electrical, or Computer Engineering.
  • At least two years of experience as an integration, support, service, or application engineer in the semiconductor industry.
  • Fluent written and spoken English.
  • Willingness to travel abroad approximately one to two times per quarter when required.

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Mid-Level Support Engineer for Semiconductor Systems | CVZilla