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Junior Technical Support Specialist
Not specifiedNot specifiedCustomer SupportCommunications SoftwareEnterprise Software
Join the Israeli support team at a software company working in VoIP, AI bots, and written communications management. No previous experience is required; strong technical aptitude and customer service skills are sought.
Responsibilities
- Provide ongoing support to customers via WhatsApp, email, and phone
- Set up new environments
- Deliver product training to customers
- Use remote-access tools and platforms to connect to customer systems
- Maintain a high standard of customer service
Requirements
- Good spoken and written Hebrew and English
- Strong technical aptitude and customer service skills
- Motivation to learn and develop technically
Nice to have
- Experience with AI tools
- Knowledge of Linux and Asterisk
- Knowledge of APIs
- Knowledge of communications or experience with VoIP