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Technical Customer Support Specialist
HybridNot specifiedCustomer SupportEnterprise Software
Join a technology company in Bnei Brak in a hybrid role supporting customers of its system and assisting with sales activities.
Responsibilities
- Provide technical support to customers using the system.
- Handle customer service inquiries by phone and email and manage day-to-day requests.
- Conduct service and sales calls, including demonstrations for prospective customers.
- Set up new customers and provide system implementation and training.
- Provide post-sales support and assist with pre-sales when needed.
Requirements
- Experience in customer service and support, with a courteous approach.
- Required experience providing technical support and knowledge of the internet, including landing pages and websites.
- Strong communication skills.
- Experience and understanding of the web.
Nice to have
- Familiarity with CRM systems; experience supporting a CRM system is an advantage.