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Tier 1 Technical Support Representative

Voicenter·Ramat Gan, Israel·he
On-siteNot specifiedCustomer SupportEnterprise Software

Provide first-line support to business customers through phone, chat, and tickets. Diagnose technical issues and manage service requests through resolution. Based in Ramat Gan.

Responsibilities

  • Respond to business customers by phone, chat, and ticket
  • Diagnose networking, integration, VoIP, and CRM issues
  • Manage service requests end to end
  • Use AI tools to analyze calls and improve service

Requirements

  • Technical background in networking, infrastructure, or computers
  • Customer service experience
  • Very strong spoken and written Hebrew

Nice to have

  • Technical English

Benefits

  • Base salary with monthly performance bonuses
  • Structured advancement opportunities into Tier 2, development, or management roles
  • Exposure to cloud, AI, and VoIP technologies

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