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Junior Customer Support Specialist

Modellama·Israel·en
Not specifiedFull-timeCustomer SupportEnterprise Software

Support clients using sports analytics software by answering inquiries, resolving issues, documenting solutions, and sharing customer feedback with internal teams.

Responsibilities

  • Handle client inquiries by email, phone, and chat
  • Work with technical and research teams to resolve customer issues
  • Build product expertise and provide accurate guidance
  • Maintain FAQs, guides, and other support documentation
  • Collect customer feedback to support product improvements

Requirements

  • Previous customer support or helpdesk experience
  • Proficient English communication skills
  • Essential SQL experience
  • Ability to learn complex software and technology quickly
  • Strong organization and multitasking skills
  • A bachelor's degree or relevant certifications are desirable but not required

Nice to have

  • Russian language skills
  • Weekend availability
  • Passion for soccer

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Financial Software Support Specialist

פריוריטי סופטוור בעמ·Israelheen

Provide professional support for the financial module of an ERP system, guiding customers and analyzing and resolving issues. The role is hybrid, with office options in Rosh HaAyin or Jerusalem. Training is provided, including for candidates without prior experience with this specific system.

HybridFull-timeCustomer SupportEnterprise Software

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