א
Call Center Team Leader and Training Coordinator
On-siteFull-timeCustomer SupportNon-profit Organizations
A nonprofit organization is seeking a team leader to supervise representatives in a fundraising call center in Tel Aviv. The role includes morning and evening shifts, Sunday through Thursday, with potential flexibility between 80% and 100% employment.
Responsibilities
- Track team performance and drive representatives toward goals and targets
- Coach, train, retain, and develop call center representatives
- Create training and onboarding materials
- Conduct shift briefings to maintain focus, commitment, and motivation
- Take overall responsibility for call center representatives during assigned shifts
Requirements
- Interest in and commitment to working for a social organization
- Team management, training, and motivation skills
- Ability to work with a diverse team
- Computer proficiency
- Target-oriented approach
Nice to have
- Experience as a senior call center representative or shift supervisor