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Product Manager
·United States
On-siteFull-timeProduct ManagementTranslation and Localization
Seeking a Product Manager to own end-to-end product areas for a voice AI platform serving retail and healthcare clients. You will define direction, shape solutions, and drive execution for core voice experiences and automation capabilities, reporting to the Product Lead.
Responsibilities
- Own defined product areas end to end, including direction, solution shaping, and execution.
- Automate complex customer calls such as subscriptions, billing, and healthcare workflows.
- Design AI behavior for ambiguous, multi-turn conversations.
- Improve retention, resolution rates, and customer experience through automation.
- Build systems combining voice, AI, APIs, and real-time decisioning.
- Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure product adoption and customer impact.
- Meet with customers to showcase how to increase phone automation over time.
- Support Engineering with priorities, detailed specs, and QA.
- Align with Marketing on feature positioning and target customers.
- Set a high bar for execution, usability, and coherence across the product.
Requirements
- Experience building products where success depends on system behavior, not just feature delivery.
- Outcome-oriented mindset focused on revenue, retention, and efficiency.
- Comfortable working with products combining software, data, and AI behavior.
- Strong intuition for systems, APIs, and product constraints like latency, reliability, and scale.
- Experience with AI, automation, or complex workflow products.
- Ability to design experiences for high-stakes user actions such as payments, cancellations, and scheduling.
- Highly data-driven with a focus on clear, measurable metrics.
- Skilled at thinking through edge cases, failure modes, and real-world usage.
- Thrives in fast-paced environments, defining problems before solving them.
- Willingness to support teammates.
Benefits
- Comprehensive healthcare.
- Unlimited vacation, including a mandatory half week over July 4 and a full week off at year end.
- Equity eligibility.
- International team spanning the US, UK, and Canada.