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Senior VIP Account Manager
On-siteFull-timegaming
Manage a portfolio of high-value mobile gaming players, providing personalized communication, analyzing account performance, and driving satisfaction, retention, engagement, and revenue growth.
Responsibilities
- Manage a portfolio of top-tier VIP players and handle day-to-day communication, concerns, and relationships
- Drive player lifetime value, satisfaction, retention, engagement, and revenue through proactive personalized engagement
- Analyze player data and behavior to guide outreach, identify risks, and uncover growth opportunities
- Build and manage player segments and targeted communications
- Collect and analyze player feedback and sentiment, sharing insights with management and relevant business units
- Use AI tools to improve efficiency, personalization, and decision-making
- Manage a VIP social community and communicate community sentiment to the business
- Work cross-functionally with Product, Business Analysis, Economy, and Monetization teams
- Create and maintain reports tracking account performance and progress
Requirements
- At least 3 years of experience in customer success, account management, VIP management, or relationship management
- Strong analytical and data-oriented capabilities
- Native-level English
- Ability to work independently and cross-functionally across multiple business units
- Target- and revenue-driven mindset with a record of measurable account growth
Nice to have
- Professional experience using AI tools
- Technical background, including SQL, relevant coursework, a degree, or technological unit experience
- Experience managing or building social media communities
- Experience performing on camera, hosting, narrating, or acting