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Junior Customer Success Manager
On-siteFull-timeFinancial Services
Join a growing payments platform within a large financial organization. Manage mid-market and enterprise customers and strategic partners across onboarding, implementation, product adoption, retention, and expansion.
Responsibilities
- Manage relationships with mid-market and enterprise customers and strategic partners
- Own the customer journey from onboarding and implementation through product usage and expansion
- Drive customer adoption and increase usage of products and solutions
- Lead QBRs and MBRs using data, insights, and recommendations
- Train customers on effective product adoption and usage
- Identify churn risks and lead retention initiatives
- Collaborate with Product, R&D, Sales, and Support teams
- Represent the Voice of the Customer and communicate feedback for product improvement
- Monitor SLA compliance and customer satisfaction
Requirements
- At least 3 years of experience in Customer Success, Account Management, or Strategic Partnerships
- Fluent Hebrew and a high level of English
- Experience managing complex cross-functional processes and prioritizing multiple tasks
- Experience with CRM or ticketing systems such as Zendesk
- Experience driving upsell and cross-sell opportunities
- Strong interpersonal, communication, customer-oriented, and business-minded skills
- Proactive, independent approach with a strong sense of ownership
Nice to have
- Fintech experience
- Experience in a B2B SaaS environment
- Business or operational knowledge of credit, payments, acquiring, or card operations