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Customer Success Manager
On-siteFull-timeEnterprise Software
Manage customer relationships throughout onboarding, implementation, adoption, renewal, and expansion for a business software platform. Act as a technical advisor, configure solutions, lead training, and help customers achieve measurable business outcomes.
Responsibilities
- Manage a portfolio of customers from onboarding through renewal and expansion.
- Lead customer implementations and go-live activities.
- Conduct onboarding sessions, training workshops, follow-ups, and business reviews.
- Understand customer objectives, revenue workflows, and technical environments.
- Provide product guidance and recommendations to improve adoption and usage.
- Identify and resolve customer risks, issues, and blockers.
- Drive customer satisfaction, retention, and long-term growth.
- Identify expansion and upsell opportunities and collaborate with Sales.
Requirements
- At least 6 years of experience as a Customer Success Manager in a SaaS company.
- Experience leading customer onboarding and implementation projects.
- Strong customer-facing communication skills, both written and verbal.
- Experience leading workshops, technical training sessions, and customer presentations.
- Experience with CRM systems such as Salesforce, HubSpot, or Dynamics.
- Experience with API integrations.
- Understanding of sales, revenue, and business processes.
- Ability to advise senior stakeholders and C-level executives.
- Strong problem-solving skills and a proactive approach.
- Bachelor’s degree, preferably in a technical or engineering field.
- Fluent written and spoken English.