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Customer Experience Specialist
On-siteFull-timeEnterprise Software
Support creators worldwide as they use generative AI tools and creative production workflows. Resolve product issues, explain AI capabilities, identify recurring problems, and share user insights with internal teams.
Responsibilities
- Provide timely, empathetic support through current and emerging communication channels
- Guide users through generative AI capabilities, prompting, and creative workflows
- Develop deep expertise in the creative platform and its AI tools
- Resolve product issues proactively and effectively
- Report user behavior, AI tool performance, technical issues, creative trends, and potential improvements
- Work cross-functionally to improve user satisfaction and product success
Requirements
- At least 2 years of customer-facing experience focused on client retention
- Knowledge of video editing, cinematography, filmmaking, or creative production
- Enthusiasm for generative AI and emerging creative technologies
- Native-level written and spoken English
- Strong descriptive and expressive writing skills
- Technical aptitude and ability to identify recurring issues and flag bugs
- Strong punctuality and schedule adherence