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Technical Customer Support and Onboarding Specialist
On-siteFull-timeCustomer SupportPropTech
Provide technical customer support and onboarding for an AI platform serving the real estate sector. The full-time role is based in the office at Atidim Park, Tel Aviv, with working hours of 09:00–18:00. Salary: ILS 10,000–11,000 gross.
Responsibilities
- Respond to customers by phone and WhatsApp and resolve technical issues and questions about using the system.
- Manage and document dozens of requests daily, setting priorities and tracking each issue through resolution.
- Onboard new customers, including individuals and small offices, and help them get more value from the system.
- Investigate faults, gather information, and escalate complex cases while tracking their progress.
- Identify customers who need additional guidance or may be at risk of leaving, and refer them to the Customer Success team.
- Use AI tools in daily work and contribute to improving the support bot and knowledge base.
- Identify recurring issues and suggest service-process improvements and automation.
Requirements
- Significant experience working with complex technology systems, investigating issues, and learning new systems independently.
- Experience in customer service or technical support.
- Strong organization and accountability, including managing multiple requests and following through with customers.
- Ability to work accurately and calmly in a dynamic, multitasking environment.
- Independence and fast learning ability.
Nice to have
- Experience using AI tools, automation, or process-improvement methods.
- Experience with SaaS, CRM, or ticketing systems.
- Experience onboarding users, delivering training, or implementing systems.
- Familiarity with real estate or brokerage.