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Technical Account Manager
On-siteFull-timeCustomer SuccessEnterprise SoftwareData Infrastructure
Serve as a trusted technical advisor to customers and prospects for an enterprise cloud and AI infrastructure management platform. Partner with sales, product, engineering, and channel partners to demonstrate product value, support technical wins, and drive customer success.
Responsibilities
- Engage with customers to support their success and understand their goals.
- Partner with sales throughout the customer journey, from discovery through technical win.
- Build value-based relationships with stakeholders across customer organizations.
- Demonstrate the platform's technical and business value in sales meetings and industry events.
- Advise sales teams on effective product positioning.
- Onboard, educate, and enable partners, and support them during sales cycles.
- Collaborate with product and engineering teams to address customer needs.
- Maintain deep product knowledge and continue developing technical and sales expertise.
Requirements
- At least 3 years of hands-on experience with cloud-native technologies such as containers and Kubernetes.
- At least 3 years of experience in a customer-facing role, such as technical sales or sales or solutions engineering.
- Demonstrated success in technical presales, including selling and implementing technology solutions.
- Ability to explain and sell the benefits of modern platforms, software, and technologies.