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Junior Customer Success Manager
Not specifiedFull-timeCustomer Success
Manage the customer journey for B2B accounts, from onboarding and implementation through adoption, ongoing engagement and renewals. Work with customers and internal teams to address needs, monitor account health and support retention.
Responsibilities
- Manage customer onboarding and implementation from kickoff to go-live.
- Train customers and support effective platform adoption.
- Build relationships with customers and key stakeholders.
- Manage customer needs, requests and follow-ups.
- Coordinate with Product, R&D, Support and Sales to represent customer needs.
- Monitor customer activity, adoption and account health; identify risks, blockers and opportunities for improvement.
- Support renewals and customer retention.
- Maintain customer records, tasks and documentation in the CRM.
- Ensure clear communication, ownership and follow-through throughout the customer lifecycle.
Requirements
- At least 1 year of experience in a customer-facing B2B role, such as Customer Success or Account Management.
- Experience working with Israeli B2B customers.
- Strong verbal and written communication skills.
- Strong organization and task-management skills, including the ability to manage multiple customers and priorities.
- Ownership, independent working skills and effective collaboration with internal teams.
- Technical aptitude and willingness to learn new systems.
- Customer focus and problem-solving ability; adaptability in a dynamic environment.
Nice to have
- Experience in a SaaS or technology company.
- Experience working with enterprise customers.