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Senior Technical Account Manager
Not specifiedFull-timeCustomer SuccessCybersecurity
Serve as the trusted technical advisor for enterprise B2B customers, guiding implementation, adoption, troubleshooting, and long-term platform value.
Responsibilities
- Own technical customer relationships from onboarding through adoption and expansion
- Guide customers through implementation, integration, and platform best practices
- Troubleshoot technical issues and coordinate resolutions with Engineering and Product
- Identify technical risks, gaps, and opportunities to increase customer value
- Translate customer feedback and needs into actionable internal insights
- Build relationships with technical stakeholders and key decision-makers
Requirements
- 4+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Engineer, or Solutions Architect
- Strong technical background with the ability to understand complex environments and troubleshoot technical challenges
- Experience working with enterprise B2B customers
- Excellent communication skills and the ability to explain complex technical concepts clearly
- Proactive, hands-on ownership and strong customer focus
- Ability to collaborate cross-functionally with Sales, Product, and Engineering
Nice to have
- Experience in cybersecurity, cloud infrastructure, DevOps, or containers