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Senior Technical Account Manager
Not specifiedFull-timeCustomer SuccessCloud Computing
Serve as the primary technical advisor to a portfolio of high-growth startups, helping them scale cloud systems and achieve customer and business outcomes.
Responsibilities
- Build trusted-advisor relationships with startup technical and executive leaders
- Advise customers on cloud architecture, technical strategy, and trade-offs
- Conduct architecture reviews and operational assessments; identify risks and improve resilience, performance, and cost efficiency
- Guide customers on incident response and operational improvement
- Deliver workshops and technical enablement tailored to customer needs
- Represent customer feedback to internal engineering teams and help resolve customer concerns
- Coordinate with solutions architects, business development, professional services, and account teams
- Create and share technical content, reference architectures, and reusable solutions
- Mentor peers and share technical practices across the team
Requirements
- At least 10 years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure or platform engineering, data and analytics, or AI/ML
- Experience in a customer-facing technical role, such as technical account management, solutions architecture, consulting, or support engineering
- Experience troubleshooting operational issues across areas such as compute, storage, networking, databases, AI/ML, containers, DevOps, analytics, or security
- Ability to lead technical discussions and communicate with engineering teams and executive stakeholders
- Experience working in fast-paced, ambiguous environments
- Fluency in English and Hebrew
Nice to have
- Knowledge of distributed systems and large-scale automation
- Experience with AWS or other cloud platforms
- Experience with AI/ML workloads, accelerated compute, or MLOps
- Startup or high-growth company experience
- Experience with containers, serverless, and infrastructure as code
Benefits
- Flexible working culture
- Mentorship and career development resources
- Inclusive employee communities