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Customer Success Manager
Not specifiedFull-timeCustomer SuccessRetail Health and Personal Care Products
Coordinate customer operations from order placement through delivery, forecasting and new product development. Serve as the link between customers, Sales and internal teams to improve responsiveness and customer relationships.
Responsibilities
- Manage customer orders in Priority ERP, monitor delivery schedules, communicate updates and resolve supply issues with internal teams.
- Maintain customer contact, monitor inventory and demand, identify gaps and address upcoming requirements.
- Update customer forecasts and share demand changes with Sales, Planning and Supply Chain.
- Support Sales Managers with updates on orders, forecasts, customer needs, risks and opportunities.
- Track new product development milestones, coordinate stakeholders and address delays or bottlenecks.
- Coordinate communication among customers, Sales, Planning, Supply Chain, Manufacturing, Product Management and R&D.
Requirements
- Bachelor’s degree in a relevant field
- Experience in customer service, sales operations or supply chain
- Strong customer orientation and commercial understanding
- Excellent organization, prioritization and multitasking skills
- Strong communication and cross-functional collaboration skills
- Advanced Excel skills and experience with ERP systems
- Very good written and spoken English
Nice to have
- Experience with Priority ERP