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Customer Success Specialist
Not specifiedFull-timeCustomer SuccessEnterprise Software
Help customers onboard, adopt, and gain value from digital intelligence solutions. The role combines customer success work with OSINT investigations, reporting, and product training.
Responsibilities
- Understand customers’ operational and technical needs and share relevant insights with the sales team
- Lead customer onboarding with proactive support, best practices, and relevant use cases
- Train customers and support effective product adoption
- Build product expertise and recommend enhancements based on user feedback and real-world use
- Deliver product demonstrations and training to customers and stakeholders
- Represent the company at professional events and industry exhibitions
- Conduct open-source investigations to develop use cases and demonstrate product capabilities
- Prepare OSINT reports independently and in response to requests from sales teams, customers, and other stakeholders
Requirements
- At least 3 years of experience as an OSINT Analyst or Intelligence Analyst
- Bachelor’s degree
- Strong written and verbal communication in English and Hebrew
- Strong public speaking and presentation skills
- Analytical and problem-solving abilities, attention to detail, and clear data presentation
- Strong interpersonal, organizational, and time-management skills
- Ability to manage multiple inquiries and collaborate with a team