N
Senior Technical Account Manager
HybridFull-timeCustomer SuccessData Infrastructure
Help enterprise customers realize value from data infrastructure solutions through technical guidance, customer success planning, adoption support, and renewal collaboration. This is a hybrid role.
Responsibilities
- Advise customers on technical solutions and recommend customer training plans.
- Build trusted relationships with customer technical stakeholders and act as a technical advisor.
- Lead customer onboarding, adoption, tailored demos, and technical success planning.
- Conduct technical health checks, address challenges and security vulnerabilities, and manage priority escalations.
- Monitor adoption and utilization, identify risks, and recommend actions to improve customer outcomes.
- Assess customer assets and identify opportunities to optimize, replace, or expand deployments.
- Partner with sales and renewal teams on technical health plans, renewals, and expansion recommendations.
- Document and share technical best practices, contribute to strategic initiatives, and collaborate across customer-facing teams.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 5 years of B2B customer-facing experience in customer success, sales engineering, technical support, sales architecture, or technical account management.
- Technical proficiency in enterprise IT and the ability to connect customer needs with product capabilities.
- Strong skills in building strategic technical customer relationships, communication, and data analysis.
- Ability to work independently and collaboratively with global teams and manage multiple priorities.
Nice to have
- Knowledge of enterprise storage and technical storage domains.
- Experience with Gainsight, Salesforce, or other relevant technical tools.
- Familiarity with project management methodologies and tools.
Benefits
- Flexible work arrangements to support work-life balance.