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Senior Customer Success Manager
Not specifiedFull-timeCustomer SuccessEnterprise Software
Own customer relationships from onboarding through renewal and expansion for a B2B SaaS platform. Drive adoption and measurable customer value, and build scalable customer success practices.
Responsibilities
- Serve as the primary contact for customer accounts and lead proactive, executive-ready conversations.
- Build relationships with stakeholders across engineering organizations, understand their goals, and help them realize measurable value.
- Own customer onboarding from kickoff through go-live and ongoing adoption, accelerating time to value and expanding usage.
- Develop and improve customer success practices, including onboarding frameworks, health scoring, and quarterly business reviews.
- Share customer feedback and insights with Product and Engineering to inform the roadmap.
Requirements
- At least 5 years of experience in customer success, account management, or a comparable client-facing role.
- Experience managing and growing a portfolio of B2B SaaS accounts.
- Fluent English.
- Strong communication and relationship-building skills, including with technical and executive stakeholders.
- Experience driving onboarding, adoption, and retention, supported by data.
- Technical orientation and confidence speaking with senior R&D leaders.
Nice to have
- Familiarity with the software development lifecycle and engineering teams.
- Experience establishing or scaling a customer success function.
- Fluent Hebrew.