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Senior Technical Account Manager
Not specifiedFull-timeCustomer SuccessEnterprise SoftwareData Infrastructure
Serve as a trusted technical advisor to enterprise cloud customers, helping them adopt, operate, and optimize cloud environments while addressing technical risks and challenges.
Responsibilities
- Advise customers on cloud solutions, architecture, support strategies, and operational practices
- Develop trusted relationships by understanding customer business needs and technical challenges
- Drive cloud adoption and help customers gain value from cloud services
- Keep customer environments operationally healthy while reducing cost and complexity
- Lead technical discussions about incidents, trade-offs, and risk management
- Plan projects, launches, service-event reviews, and recurring operational metrics reviews
- Collaborate with architects, business developers, professional services consultants, and sales account managers
- Resolve challenges arising during workload migrations to the cloud
- Identify opportunities to improve customer outcomes and cloud usage
- Deliver workshops and technical knowledge-sharing sessions
Requirements
- Experience with operational parameters and troubleshooting in at least three areas, including compute, storage, networking, content delivery networks, databases, DevOps, big data and analytics, security, or application development
- Experience working with distributed systems environments
- Professional fluency in English and Hebrew
Nice to have
- Scripting or coding experience with Ruby, C, C++, C#, Node.js, Java, Python, or PHP
- Knowledge of DevOps practices and tools such as continuous integration and deployment, Puppet, Docker, Kubernetes, or Chef
Benefits
- Flexible work-life culture
- Mentorship and career development
- Inclusive team environment
- Workplace accommodations during hiring and onboarding when needed