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Customer Operations Specialist
Not specifiedFull-timeCustomer SuccessEnterprise Software
Support travel agencies, tour operators, and travel management companies using an ERP system for travel operations. Manage customer relationships and account operations, resolve complex issues, coordinate with internal teams, and lead on-site implementations through go-live.
Responsibilities
- Handle complex customer issues involving bookings, operations, and back-office workflows
- Build and maintain relationships with travel agencies, tour operators, and TMCs
- Provide knowledgeable customer support
- Manage day-to-day customer account operations
- Coordinate with Product, R&D, and QA teams on customer needs
- Lead on-site system implementations from setup through go-live
Requirements
- At least 2 years of experience in customer relations or operations in complex environments, with a strong business focus
- Travel or travel-technology industry experience is required; relevant settings include travel agencies, tour operators, TMCs, airlines, hotel chains, or travel-tech companies
- Strong troubleshooting skills and an analytical, methodical approach
- Service orientation and excellent interpersonal communication skills
- Excellent written and spoken English
- Excellent communication skills in Hebrew and English
Nice to have
- Hands-on experience with Gilboa or Travel Booster
- Experience with GDS systems such as Amadeus, Sabre, or Galileo, or other booking platforms
- Training experience
- Additional languages
Benefits
- Build a technology career using travel-industry experience
- Work with leading companies in the travel industry