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Senior Technical Account Manager
Not specifiedFull-timeCustomer SuccessCybersecurity
Support enterprise customers across proof of concept, onboarding, integration, deployment, adoption, and ongoing technical support for a cybersecurity platform.
Responsibilities
- Own the customer’s technical experience throughout the customer lifecycle.
- Guide customers through proofs of concept, integrations, onboarding, deployment, and production use.
- Configure and monitor the platform to support stable operation in customer environments.
- Act as the primary technical contact for customer questions, issues, and requests.
- Investigate and troubleshoot customer issues, coordinating resolution where needed.
- Translate customer-reported problems into clear requirements for research and development teams.
- Triage, prioritize, document, and track issues through resolution.
- Provide proactive updates, expectations, workarounds, and resolutions to customers.
- Coordinate communication between customers, product teams, and engineering teams.
Requirements
- At least 3 years of experience in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Support Engineer, or Solutions Engineer.
- Experience supporting US-based enterprise customers.
- Strong background in software development, cybersecurity, DevOps, or a related technical field.
- Experience investigating, troubleshooting, and managing complex technical issues.
- Ability to convert customer problems into precise, actionable technical requirements.
- Excellent written and verbal English communication skills.
- Experience with Jira or a similar issue-tracking platform.
- Strong organization, attention to detail, ownership, and follow-through.