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Senior Customer Success Manager
ClosedOn-siteFull-timeCustomer SuccessEnterprise Softwaregaming
Lead strategic partner engagements for an AI-powered mobile gaming performance platform, taking customers from discovery and proof-of-concept through deployment, adoption, retention, and expansion.
Responsibilities
- Own strategic partner engagements from onboarding and delivery through retention and expansion
- Define proof-of-concept success criteria, manage delivery timelines, track progress, and drive engagements toward measurable outcomes
- Drive adoption of solutions within partner workflows using clear milestones, owners, timelines, and success measures
- Act as the primary partner owner, identifying risks, blockers, and priorities early
- Advise partners on how to maximize value from the technology
- Identify expansion opportunities and develop early wins into long-term partnerships
- Coordinate product, engineering, research, creative, analytics, and commercial teams around partner needs
Requirements
- 4–6 years of experience in a fast-growing B2B startup, consulting firm, delivery, customer-facing, or technical role
- Experience in the mobile gaming industry
- Strong interest in technology and ability to understand complex products
- Business acumen and strong problem-solving skills
- Ability to turn ambiguous challenges into clear action plans
- Ability to work effectively with technical and business stakeholders
- Ability to manage multiple priorities, timelines, and workstreams independently
Nice to have
- Hands-on experience building and deploying AI applications
Relevance
This vacancy is no longer accepting applications.