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Senior Customer Success Manager
HybridFull-timeCustomer SuccessEnterprise SoftwareData Infrastructure
Lead strategic customer relationships for a technical data platform in a hybrid Tel Aviv role. Advise enterprise customers on technical success, adoption, risk reduction, usage growth, and long-term account outcomes while coordinating closely with Sales, Professional Services, Solutions Architects,4
Responsibilities
- Serve as a strategic advisor on database best practices, technology strategy, technical environments, and product adoption
- Guide customers through technical success plans from committed revenue to active consumption
- Identify and mitigate technical risks through remediation plans and operational best practices
- Resolve high-stakes customer challenges, outages, complaints, and implementation issues
- Build account plans to reduce risk and drive multi-quarter growth
- Lead executive business reviews and align strategic customers on objectives and mutual success plans
- Collect customer feedback and communicate product roadblocks to Product, Engineering, Professional Services, and leadership
- Document customer interactions in Gainsight and Salesforce
- Monitor account health signals and refine customer engagement strategies
- Manage relationships with Sales leadership and account executives, including business reporting and enablement
- Forecast churn and growth for senior leadership
- Contribute to Customer Success program development, internal projects, enablement, and process creation
- Interview, onboard, and support the development of new team members
Requirements
- At least 7 years of experience in Customer Success, Technical Account Management, Professional Services, or a similar customer-centric role for a technical product
- At least 4 years accountable for customer health and revenue realization across a portfolio of enterprise accounts
- Technical aptitude and curiosity, with a passion for customer advocacy
- Ability to work autonomously, make decisions, manage escalations, and build new processes
- Fluency in Hebrew and English
- Demonstrated continuing technical education
Nice to have
- Prior exposure to database, cloud, and infrastructure technologies
- MongoDB DBA or hyperscaler certifications
- Experience with consumption-based technical products
Benefits
- Hybrid working model in Tel Aviv
- Fertility assistance
- Generous parental leave
- Employee affinity groups
- Disability accommodations during the application and interview process