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Senior Account Director
Not specifiedNot specifiedCustomer SuccessEnterprise Software
Lead strategic customer relationships across multiple industries for an AI-powered commercial optimization company. Serve as the primary client contact, drive successful delivery and adoption, support commercial growth, and travel to Genoa, Italy approximately twice monthly for client engagements.
Responsibilities
- Manage day-to-day relationships with strategic clients and maintain high satisfaction and engagement.
- Understand customer goals and translate needs into actionable plans aligned with product capabilities.
- Own client initiatives from planning through delivery, coordinating stakeholders and tracking commitments.
- Identify opportunities for product adoption, feature utilization, and cross-selling.
- Support contract renewals and commercial discussions with internal stakeholders.
- Coordinate Product, Program, Technology, Support, and Data Science teams for solution delivery and issue resolution.
- Monitor customer performance metrics, analyze trends, and recommend improvements.
- Represent customer needs internally to influence product development and service enhancements.
Requirements
- Native Italian speaker with full professional proficiency in English.
- At least 10 years of experience in a client-facing commercial role, ideally in customer success, account management, or strategic partnerships.
- Bachelor’s degree in business, economics, aviation management, or a related field.
- Strong execution skills and experience delivering complex initiatives in cross-functional environments.
- Proven ability to manage multiple stakeholders, drive accountability, and deliver commitments.
- Strong relationship management and interpersonal skills across organizational levels.
- Excellent written, verbal, and presentation skills for senior stakeholders.
- Analytical approach with the ability to interpret data and guide strategic discussions.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Willingness to travel frequently to Genoa, Italy, approximately twice a month.
Nice to have
- Master’s degree.
- Experience in ferry, cruise, container shipping, or logistics.
- Experience working with enterprise clients.