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Customer Success and Implementation Manager
On-siteFull-timeCustomer SuccessEnterprise SoftwareReal Estate
An AI platform serving the real estate sector is hiring a full-time Customer Success and Implementation Manager in Tel Aviv. The role is on-site, Monday to Friday from 09:00 to 18:00, with a gross monthly salary of 11,000 ILS and travel to real estate offices for training and implementation. Prior
Responsibilities
- Manage and support customers on an ongoing basis.
- Onboard and implement the platform for agents and real estate offices.
- Deliver in-person and Google Meet training sessions.
- Help users navigate the system, including customers with limited technical confidence.
- Identify at-risk customers and lead retention efforts.
- Handle customer plans, payments, and related operational processes.
- Work with internal teams and communicate customer needs and field feedback.
- Maintain the quality of the customer experience and sustained product usage.
Requirements
- Prior experience in real estate or brokerage is required.
- Strong technological aptitude and the ability to learn new systems and products quickly.
- Excellent interpersonal, customer-service, and communication skills.
- Ability to train individuals and entire real estate offices clearly and effectively.
- Ability to remain calm and professional when handling frustrated or technically challenged customers.
- Ownership, initiative, fast learning, and the ability to work collaboratively.
Nice to have
- Experience with AI tools.
- Experience working with technology products or systems.