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Product Manager Consumable Customization Services
·Germany
On-siteFull-timeProduct ManagementBiotechnology
Own the end-to-end value proposition for consumable customization services at a global life science company. Translate customer needs and market dynamics into a scalable service portfolio, driving profitable growth and commercial competitiveness.
Responsibilities
- Articulate and execute the consumable customization services vision, strategy, and roadmap aligned with business priorities.
- Influence decision-making for all service-related matters, proactively addressing critical issues.
- Drive organizational agility by adapting to evolving market dynamics, customer needs, and competitive pressures.
- Leverage customer workflow insights, market research, and competitive analysis to identify unmet needs and opportunities.
- Develop sound business cases to drive critical decisions and align stakeholders.
- Champion the service portfolio internally and externally, building relationships with key opinion leaders.
- Guide services from concept to market, leading cross-functional teams to meet customer needs and business objectives.
- Prioritize and develop new service offerings, balancing short-term urgencies with long-term market evolution.
- Provide deep understanding of service connectivity and integration into relevant unit operations.
- Act as entry point for technical clarification on complex customer questions.
- Develop value propositions, unique selling points, and price positioning, ensuring proper market communication.
- Manage the service lifecycle, monitoring performance and leveraging feedback for continuous improvement.
Requirements
- Master's degree in Business, Marketing, Engineering, Life Science, or a related field.
- Minimum 8 years of professional experience in Life Science, including at least 2 years in a complex customer-facing role.
- Experience in sales or within a pharma industry customer is preferred; cross-functional experience is a major plus.
- Proven ability to lead and align diverse teams without direct authority.
- Outstanding presence, influencing, and presentation skills to engage stakeholders at all levels.
- Excellent communication skills across large, diverse groups.
- Strong relationship-building skills, able to foster trust across teams and with third parties.
- Deep understanding of customer workflows, needs, and market dynamics.
- Exceptional strategic thinking and commercial ability to translate business ambitions into winning products.
- Outstanding decision-making skills, able to make complex, timely decisions with incomplete data.
- Ability to thrive in a fast-paced, dynamic environment.
- Fluent in English.
- Willingness to travel up to 50%.