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Enterprise Customer Success Manager
·Israel
Not specifiedFull-timeMarketing Technology
Build strong relationships with enterprise clients, serve as trusted advisor, drive product adoption and measurable ROI, engage with senior executives, and advocate for customer needs across the organization.
Responsibilities
- Own the customer relationship and serve as the primary point of contact and strategic advisor for enterprise accounts.
- Drive value realization by ensuring clients maximize platform adoption and achieve measurable ROI.
- Build trusted relationships with senior stakeholders and deliver insights and recommendations at an executive level.
- Represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
- Lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
- Anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
- Educate clients on best practices, new capabilities, and industry trends to elevate their marketing maturity.
Requirements
- 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
- Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
- Exceptional presentation, facilitation, and communication skills in English.
- Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
- Highly proactive, structured, and organized, with the ability to manage multiple priorities.
- Collaborative mindset and excellent interpersonal skills.
- Growth-oriented, curious, and comfortable driving change in dynamic environments.