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Customer Experience Manager - ERP Integration
·Israel
HybridFull-timeFinTech
An ERP integration specialist within Customer Experience, responsible for owning integration issues across finance systems, diagnosing configuration and data flow issues, defining functional requirements for engineering, and leading escalations. Leverages AI tools to enhance triage and communication.
Responsibilities
- Own ERP integration issues across bugs, feature gaps, and customer requirements.
- Serve as ERP subject matter expert and L3 support lead for complex finance workflow and integration cases.
- Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
- Distinguish between customer setup, integration, and product issues to drive appropriate resolution paths.
- Define functional requirements and solutions for ERP integration fixes and new capabilities.
- Lead escalations with strong ownership and clear internal/external communication.
- Use AI tools to improve triage, analysis, root cause analysis, summaries, and handoffs.
- Design AI-supported workflows for intake, investigation, escalation summaries, pattern detection, and handoffs.
- Continuously improve prompts, workflows, and agent behavior.
Requirements
- 4+ years in ERP implementation, consulting, integration, or financial systems support.
- Hands-on experience with major ERPs (NetSuite, Intacct, QBO/QBD, SAP, Dynamics, Sage, Acumatica, Oracle).
- Strong understanding of ERP finance and procure-to-pay processes.
- Proven troubleshooting across configuration, workflows, master data, permissions, mapping, and sync.
- Experience translating customer/ERP needs into functional integration requirements.
- Strong cross-functional collaboration with customers, Engineering, and Product.
- Practical experience using AI tools in operational or customer-facing workflows.
Nice to have
- AP automation experience.
- Multi-entity ERP integrations.
- API and technical troubleshooting skills.
- AI agent design experience.
Benefits
- Hybrid work model: 3 days/week in Tel Aviv HQ, rest remote.
- Access to cutting-edge AI tools, including ChatGPT Enterprise.
- Opportunities for career and personal growth.
- Strong and experienced leadership supporting growth.
- Collaborative, diverse, and fun product culture.