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Chatbot Project Lead

Fiverr·Israel·
On-siteFull-timeProject ManagementOnline Marketplaces

Lead the chatbot roadmap and delivery for AI-powered customer solutions, coordinating stakeholders, mentoring team members, and using performance data to drive improvements.

Responsibilities

  • Manage the end-to-end chatbot roadmap and sprint delivery
  • Translate business strategy into actionable chatbot experience improvements
  • Communicate project updates and insights to diverse stakeholders
  • Mentor team members and provide hands-on guidance on advanced prompting techniques
  • Analyze chatbot performance data and drive continuous optimization
  • Facilitate team meetings and support a collaborative team culture

Requirements

  • Demonstrated experience developing and managing chatbot strategies and roadmaps
  • Strong stakeholder management and communication skills
  • Experience mentoring and leading team members
  • Experience with data analysis and KPI monitoring
  • Hands-on experience with AI chatbot prompting for customer-facing solutions
  • Fluent English

Nice to have

  • Familiarity with the Forethought platform

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