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Tier 2 Technical Support Specialist
Not specifiedNot specifiedIT Support
Provide advanced technical support to departments across the organization, monitor the network, and respond to changing needs. Support is delivered by email and phone, with frequent coordination across internal and external teams.
Responsibilities
- Provide advanced technical support across departments.
- Monitor the network and respond to changing needs.
- Handle support requests by email and phone.
- Coordinate with internal and external stakeholders.
Requirements
- Previous technical support experience is required.
- Familiarity with CRM, Bili, and ZOO systems is required.
- Familiarity with fiber-optic technology is required.
Nice to have
- Experience with QlikView and Remedy is a significant advantage.
- Familiarity with Excel.