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IT Support Specialist – Help Desk
On-siteNot specifiedIT SupportIT Services
Provide technical support to users at a client site in Jerusalem as part of a managed services team. Handle support requests in person and remotely, coordinating with IT and infrastructure teams.
Responsibilities
- Support users with computer equipment, software, and peripherals.
- Diagnose and resolve issues involving computers, operating systems, Office applications, and basic connectivity.
- Install, configure, and maintain computers, software, and endpoint equipment.
- Create user accounts, manage permissions, and handle account issues.
- Prepare workstations and equipment for new employees.
- Open, document, and follow service requests through resolution.
- Coordinate with specialist teams and vendors on complex issues.
Requirements
- Previous experience in technical support or a Help Desk role.
- Knowledge of Windows, Microsoft Office, and troubleshooting computer hardware, software, and peripherals.
- Basic networking knowledge.
- Strong service orientation and interpersonal skills.
- Ability to work independently, take responsibility, and prioritize tasks.
Nice to have
- Familiarity with Active Directory and Microsoft 365.