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IT Support Specialist
Not specifiedNot specifiedIT Support
Provide in-person, phone, and remote technical support to company employees. Set up and maintain workstations, troubleshoot endpoint hardware and software, and support office systems.
Responsibilities
- Provide in-person, phone, and remote helpdesk support to employees.
- Set up new computers and connect them to the office network.
- Troubleshoot software and hardware issues on desktop and laptop computers.
- Diagnose and resolve issues with printers, scanners, and other endpoint equipment.
- Maintain workstations, including operating system and firmware updates.
- Work with Active Directory.
- Replace hardware components as needed.
- Create, close, and manage Microsoft 365 mailboxes.
- Train users individually and in small groups on workplace applications and tools.
Requirements
- At least two years of experience providing technical support to users through helpdesk, field, or remote support.
- Strong familiarity with Windows desktop environments.
- Experience managing Microsoft 365 mailboxes.
- Experience configuring printers and other endpoint equipment.
- Ability to provide individual and small-group training on office applications, safe browsing, document scanning, and video-conferencing tools.
Nice to have
- Familiarity with server operating systems.