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Technical Support Specialist – Microsoft 365 and Communications
Not specifiedNot specifiedIT Support
Provide technical support to business customers across Microsoft 365, a financial file-conversion system, communications, and information security. The role includes five shifts per week, including weekends, and participation in an on-call rotation supporting 24/7 operations.
Responsibilities
- Provide Tier 1 technical support in Microsoft 365 environments.
- Manage and operate customers’ Microsoft 365 environments.
- Resolve user issues and provide ongoing technical assistance.
- Install, implement, and support the MultiBill system at customer sites.
- Troubleshoot system issues involving bank transmission intake and file conversion for accounting systems.
- Guide users through system installation and ongoing operation.
- Support business customers with communications and information security solutions.
- Diagnose communications and information security equipment faults; troubleshoot, resolve, or escalate issues as appropriate.
- Manage customer issues from initial diagnosis through resolution or escalation.
Requirements
- Strong troubleshooting and independent problem diagnosis.
- Strong customer service skills and ability to support business customers.
- Ability to work across multiple systems and areas simultaneously.
- Availability for five shifts per week, including weekends, and participation in an on-call rotation.
Nice to have
- Previous technical support or IT environment experience.
- Familiarity with Microsoft 365, communications, or information security.
- Professional certifications in Microsoft, communications, or information security.