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Technical Support Specialist
On-siteNot specifiedIT SupportEnterprise Software
A software company in Rishon LeZion is hiring a Technical Support Specialist to assist users, provide software support, and deliver system training.
Responsibilities
- Provide customer service and technical support
- Answer technical questions about the software
- Deliver telephone and in-person training on the system
- Understand customer needs and system requirements
- Work regularly with the development department
Requirements
- Mandatory: familiarity with Windows operating systems
- Mandatory: experience providing telephone support and remote assistance
- Mandatory: familiarity with Microsoft Office
Nice to have
- Experience supporting and training users on SaaS systems
- Significant experience delivering telephone and in-person training
- Significant advantage: SQL knowledge
- Significant advantage: high-level English