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Technical Support Representative
On-siteNot specifiedIT SupportFinTechPayment Processing
Join a fintech and technology environment providing professional technical support for payment systems, point-of-sale systems, and e-commerce websites.
Responsibilities
- Provide technical support and troubleshoot payment, POS, and e-commerce systems
- Handle real-time incidents in a dynamic environment
- Work closely with development and technology teams
- Identify problems, analyze incidents, and lead improvement processes
- Track issues through to full resolution
Requirements
- Technical aptitude and the ability to learn new systems quickly
- Strong customer-service orientation and professional, courteous communication
- Ability to work under pressure and manage multiple tasks simultaneously
- Personal accountability, organization, and consistent follow-up through issue resolution
- Curiosity, initiative, and interest in developing within technology and fintech
Nice to have
- Previous experience in technical support or customer service
- Experience with payment-processing systems or POS systems
Benefits
- Opportunity to enter the technology and fintech fields
- Exposure to advanced payment and transaction-processing systems
- Competitive salary and bonuses