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Technical Support Representative
On-siteFull-timeIT Support
Provide phone-based remote technical support to Ministry of Education employees from a support center in Or Yehuda. The role is full-time and includes approximately two weeks of initial training in Jerusalem.
Responsibilities
- Respond to employees’ technical issues and questions about organizational systems by phone
- Diagnose and resolve technical problems remotely
- Support computers and Microsoft Office applications
- Handle requests in the CRM system and coordinate with relevant organizational teams
Requirements
- Previous technical support experience
- Knowledge of Windows 10, hardware and software installation, and troubleshooting
- Proficiency with Outlook, Word, and Excel, including formulas and pivot tables
Nice to have
- Knowledge of CRM systems
- Experience managing users in Active Directory