Q
Technical Support and Training Specialist
HybridPart-timeIT SupportEnterprise Software
Join a technology company in a part-time hybrid role providing technical support, onboarding assistance, and user training for education customers across Israel. The position includes a two-day office training period and customer-site training during the first month.
Responsibilities
- Provide technical support by phone, email, and digital systems
- Troubleshoot basic technical issues and provide initial solutions
- Open and document service tickets
- Guide users through implementation and onboarding processes
- Deliver in-person and group training at customer sites
- Maintain high service quality and customer satisfaction
Requirements
- Full fluency in Hebrew
- Ability to present to groups and deliver training
- Excellent service and interpersonal communication skills
- Responsibility, organization, and ability to work independently
- Willingness to travel occasionally throughout Israel
- Flexibility to work according to project needs
Nice to have
- Previous customer service, support center, or help desk experience
- Arabic language skills
- Valid driver's license