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Senior IT Support Specialist
On-siteFull-timeIT Support
Full-time, office-based role in Tel Aviv supporting organizational users and helping lead the IT support function. The role includes visits to the organization’s facilities across Israel, occasional urgent support outside regular hours, and holiday-eve or interim-holiday on-call rotations as needed.
Responsibilities
- Resolve hardware, software, workstation, and peripheral issues for organizational users.
- Support Windows, Microsoft 365, Active Directory, printers, and VPN.
- Prepare equipment and workstations for employees and support onboarding and offboarding.
- Track IT equipment and inventory.
- Document, prioritize, and follow service requests through resolution or escalation.
- Handle basic access issues with organizational systems and escalate advanced incidents.
- Visit facilities for technical checks, projects, and on-site work.
- Assist infrastructure staff with servers, backups, storage, networking, and information security.
Requirements
- At least three years of experience providing technical support in an organizational environment.
- Hands-on experience with Windows, Microsoft 365, Active Directory, printers, endpoint equipment, and VPN.
- Valid driver's license and willingness to travel to the organization’s facilities as needed.
- Ability to diagnose and document issues, work independently, and prioritize tasks.
Nice to have
- Experience with ManageEngine ServiceDesk or a similar service management system.
- Experience with Intune or other mobile device management systems.
- Knowledge or experience in servers, backups, storage, networking, or information security.
- Experience supporting a multi-site organization or mentoring support staff.
- Professional information systems training or certification.