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Junior Tier 1 Technical Support Specialist
Not specifiedNot specifiedIT SupportTelecommunications
Provide technical support to business customers across communications and information security. Diagnose and resolve network issues, maintain equipment, and adjust configurations to meet customer needs.
Responsibilities
- Support business customers with communications and information security services.
- Troubleshoot complex networks, including IPVPN and LAN/WAN routing.
- Maintain switches, communications equipment, and information security devices.
- Diagnose and resolve faults, update configurations, and adapt services to customer needs.
- Provide responsive, professional customer service.
Requirements
- Knowledge of networking concepts, including routers, WAN/LAN protocols, and the OSI model is required.
- Strong self-learning, network diagnosis, and problem-solving abilities.
- Excellent verbal and written communication and professional customer interaction.
- Availability for on-call duties and overtime as needed.
Nice to have
- Previous experience in a similar service or technical support role.
- Relevant certification such as CCNA, NSE, or JNCIA.
Benefits
- Direct employment from the first day.