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IT Support Specialist
Not specifiedNot specifiedIT SupportAutomotive
Provide technical support to employees at an organization in Rishon LeZion. Diagnose and resolve system issues, manage user access and endpoint equipment, and track support requests through closure.
Responsibilities
- Provide technical support to employees by phone and through remote access
- Diagnose and perform initial resolution of system issues
- Install software and manage user permissions and endpoint equipment
- Manage support tickets, meet response times, and follow issues through closure
- Collaborate with other teams and contribute to ongoing process improvements
Requirements
- At least one year of experience in IT technical support
- Completion of an MCSA, MSITP, or CCNA course
- Strong familiarity with Microsoft environments
- Experience supporting virtual environments, operating systems, Office products, printers, and IP telephone systems
- Experience providing both phone and in-person support
- Ability to troubleshoot independently, investigate issues thoroughly, and document findings
- Ability to work under pressure and manage multiple tasks
Nice to have
- Experience with routers and communications equipment
Benefits
- Professional and dynamic work environment
- Subsidized meals
- Private health insurance
- Career development opportunities