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IT Support Help Desk Representative
On-siteFull-timeIT Support
Provide first-line support to an organization's computer-system users, resolving issues or routing requests to the appropriate technical teams. Full-time, on-site role in Rosh HaAyin, with shifts from 08:00–17:00 or 07:30–18:00 and one Friday per month.
Responsibilities
- Operate the organization's help desk for computer-system users
- Handle user technical issues by phone, chat, and remote access
- Route requests to the appropriate professional teams
Requirements
- At least one year of experience as a technical support representative in a call center
- Full proficiency with Windows and Microsoft Office
- Experience with cloud-based Microsoft 365 systems
- Familiarity with Active Directory
Nice to have
- Familiarity with SAP