-
IT Support Engineer (L2)
Not specifiedNot specifiedIT Support
Support local and remote users while maintaining local IT infrastructure and coordinating with global IT teams. The role requires professional fluency in Hebrew and English.
Responsibilities
- Manage and maintain local networks, file servers, and printing services
- Troubleshoot laptop hardware and software issues for end users
- Monitor server-room systems and resolve local network and Wi-Fi issues
- Coordinate with L2/L3 infrastructure teams and global IT teams
- Provide responsive support to local and remote users in different regions
- Create and maintain knowledge-base articles and user guides
Requirements
- At least 2 years of experience in IT support or an IT engineer role
- Bachelor’s degree in IT, Electronics, or a related field
- Hands-on experience with Active Directory
- Strong knowledge of Windows 11 and Microsoft Office
- Experience supporting LAN, Wi-Fi, printers, and file servers
- Professional written and verbal command of Hebrew and English
- Ability to document processes and maintain knowledge-base articles
- Submit CV in English
Nice to have
- Knowledge of Linux and macOS
- Familiarity with Microsoft Entra ID and Microsoft 365