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Help Desk Technician
Not specifiedNot specifiedIT Supportdefense
Provide ongoing technical support to users and maintain access and support for enterprise systems in a classified work environment.
Responsibilities
- Support users with hardware, software, applications, and end-user equipment.
- Manage user accounts, permissions, and access to enterprise systems.
- Administer and support Google Workspace, including users, groups, permissions, email, and Shared Drives.
- Support internal applications and specialized systems.
- Troubleshoot connectivity, computer, printer, and peripheral issues.
- Work with servers and enterprise IT environments.
- Document issues, track resolution, and provide user service.
- Follow information security procedures in a classified environment.
Requirements
- Previous technical support or Help Desk experience in military service or the defense industry is required.
- Experience managing users and access permissions is required.
- Experience supporting enterprise applications is required.
- Experience with Google Workspace is required.
- Strong service orientation, responsibility, organization, and ability to work independently.
Nice to have
- Experience working with servers and enterprise IT environments.
- Experience in a classified or defense work environment.