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Field IT Support Technician
On-siteNot specifiedIT SupportGovernment
A municipality is seeking a field IT support technician to provide user support and maintain computer equipment and workstations.
Responsibilities
- Provide technical support to users by phone, remotely, and through a ticketing system
- Troubleshoot computer, network, printer, and email issues
- Install and maintain workstations and endpoint equipment
- Manage equipment inventory and document equipment and support activities
Requirements
- At least 1 year of experience in IT technical support
- Experience installing and supporting Windows 10/11, drivers, and peripherals
- Experience supporting Microsoft Office, Outlook, PDF software, and browsers
- Ability to diagnose hardware issues, including HDD/SSD, RAM, and power supplies
- Basic knowledge of LAN, Wi-Fi, DHCP, DNS, and network printers
- Experience supporting email and Microsoft 365/Exchange, including MFA and device connectivity
- Familiarity with basic network diagnostics such as ping, ipconfig, and tracert